{"id":371540,"date":"2026-08-10T15:57:34","date_gmt":"2026-08-10T15:57:34","guid":{"rendered":"https:\/\/diariodigitalrd.com\/?p=714361"},"modified":"2026-08-10T15:57:34","modified_gmt":"2026-08-10T15:57:34","slug":"superintendencia-de-bancos-regula-cobro-de-deudas-financieras","status":"publish","type":"post","link":"https:\/\/sarmiento24h.com\/?p=371540","title":{"rendered":"Superintendencia de Bancos regula cobro de deudas financieras"},"content":{"rendered":"<div><img decoding=\"async\" src=\"https:\/\/diariodigitalrd.b-cdn.net\/2022\/01\/Superintendencia-de-Bancos-1024x576.jpg\" class=\"ff-og-image-inserted\"><\/div>\n<h3 class=\"wp-block-heading\">Nueva normativa exige trato digno, transparencia y protecci\u00f3n de datos personales<\/h3>\n<p class=\"has-drop-cap has-medium-font-size wp-block-paragraph\">La <strong>Superintendencia de Bancos (SB)<\/strong> emiti\u00f3 nuevos lineamientos para fortalecer el trato digno y transparente a los usuarios durante la gesti\u00f3n de cobros de deudas en el sector financiero, mediante la Carta Circular CCI-REG-2026000007, emitida el pasado <strong>29 de julio<\/strong>.<\/p>\n<p class=\"wp-block-paragraph\">La disposici\u00f3n establece que las <strong>entidades de intermediaci\u00f3n financiera (EIF)<\/strong> deben prevenir pr\u00e1cticas abusivas o contrarias a la dignidad de las personas durante los procesos de recuperaci\u00f3n de cr\u00e9ditos, responsabilidad que tambi\u00e9n alcanza a terceros o empresas contratadas para realizar labores de cobranza.<\/p>\n<p class=\"wp-block-paragraph\">La normativa procura que las entidades supervisadas establezcan controles internos y cl\u00e1usulas contractuales que permitan garantizar que los gestores externos mantengan est\u00e1ndares adecuados de comportamiento durante sus contactos con los deudores.<\/p>\n<p class=\"wp-block-paragraph\">Entre los aspectos principales figura el cumplimiento de los <strong>l\u00edmites de frecuencia y horarios<\/strong> establecidos por el Instituto Dominicano de las Telecomunicaciones (Indotel) para las comunicaciones con las personas que mantienen deudas.<\/p>\n<p class=\"wp-block-paragraph\">La SB tambi\u00e9n dispone que los contratos suscritos con gestores de cobro incorporen cl\u00e1usulas destinadas a proteger los <strong>datos personales<\/strong> y garantizar la <strong>confidencialidad de la informaci\u00f3n<\/strong> de los usuarios.<\/p>\n<p class=\"wp-block-paragraph\">Otro de los requerimientos establece que las EIF deben notificar formalmente a los usuarios cuando una deuda sea cedida a otra persona o entidad. Esa comunicaci\u00f3n deber\u00e1 indicar el <strong>monto desglosado de la deuda<\/strong>, el nombre del nuevo acreedor y los medios de contacto disponibles para que el usuario pueda continuar realizando sus pagos.<\/p>\n<p class=\"wp-block-paragraph\">De acuerdo con la Superintendencia de Bancos, las entidades financieras tambi\u00e9n deben contar con <strong>pol\u00edticas precisas de recuperaci\u00f3n de deudas<\/strong> y ofrecer capacitaci\u00f3n permanente al personal responsable de estas labores, con el prop\u00f3sito de asegurar actuaciones fundamentadas en principios \u00e9ticos.<\/p>\n<p class=\"wp-block-paragraph\">La instituci\u00f3n explic\u00f3 que estas medidas buscan garantizar un trato justo a los clientes y promover una cultura basada en la <strong>transparencia y el respeto mutuo<\/strong> entre las entidades financieras y la ciudadan\u00eda.<\/p>\n<p class=\"wp-block-paragraph\">Finalmente, la SB exhort\u00f3 a los gremios del sector financiero a adoptar cartas de compromiso que impulsen <strong>mejores pr\u00e1cticas<\/strong> en el tratamiento de los usuarios durante los procesos de gesti\u00f3n y recuperaci\u00f3n de deudas.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nueva normativa exige trato digno, transparencia y&#46;&#46;&#46;<\/p>\n","protected":false},"author":1,"featured_media":371541,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[59,60],"tags":[],"class_list":["post-371540","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualidad","category-economicas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Superintendencia de Bancos regula cobro de deudas financieras - Sarmiento24h<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sarmiento24h.com\/?p=371540\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Superintendencia de Bancos regula cobro de deudas financieras - Sarmiento24h\" \/>\n<meta property=\"og:description\" content=\"Nueva normativa exige trato digno, transparencia y&#046;&#046;&#046;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sarmiento24h.com\/?p=371540\" \/>\n<meta property=\"og:site_name\" content=\"Sarmiento24h\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/s24hnoticias\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-10T15:57:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/diariodigitalrd.b-cdn.net\/2022\/01\/Superintendencia-de-Bancos-1024x576.jpg\" \/>\n<meta name=\"author\" content=\"sarmiento24h@gmail.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@sarmiento24h\" \/>\n<meta name=\"twitter:site\" content=\"@sarmiento24h\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"sarmiento24h@gmail.com\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/?p=371540#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/?p=371540\"},\"author\":{\"name\":\"sarmiento24h@gmail.com\",\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/#\\\/schema\\\/person\\\/d653a59725ad629a7e0429af7b939d4d\"},\"headline\":\"Superintendencia de Bancos regula cobro de deudas financieras\",\"datePublished\":\"2026-08-10T15:57:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/?p=371540\"},\"wordCount\":380,\"publisher\":{\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/?p=371540#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sarmiento24h.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/superintendencia-de-bancos-regula-cobro-de-deudas-financieras.jpg\",\"articleSection\":[\"Actualidad\",\"Economicas\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/?p=371540\",\"url\":\"https:\\\/\\\/sarmiento24h.com\\\/?p=371540\",\"name\":\"Superintendencia de Bancos regula cobro de deudas financieras - Sarmiento24h\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/?p=371540#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/?p=371540#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sarmiento24h.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/superintendencia-de-bancos-regula-cobro-de-deudas-financieras.jpg\",\"datePublished\":\"2026-08-10T15:57:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/?p=371540#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sarmiento24h.com\\\/?p=371540\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/?p=371540#primaryimage\",\"url\":\"https:\\\/\\\/sarmiento24h.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/superintendencia-de-bancos-regula-cobro-de-deudas-financieras.jpg\",\"contentUrl\":\"https:\\\/\\\/sarmiento24h.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/superintendencia-de-bancos-regula-cobro-de-deudas-financieras.jpg\",\"width\":1024,\"height\":576},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/?p=371540#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/sarmiento24h.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Superintendencia de Bancos regula cobro de deudas financieras\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/#website\",\"url\":\"https:\\\/\\\/sarmiento24h.com\\\/\",\"name\":\"Sarmiento24h\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sarmiento24h.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/#organization\",\"name\":\"Sarmiento24h\",\"url\":\"https:\\\/\\\/sarmiento24h.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/sarmiento24h.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/AddText_12-16-10.30.52.jpg\",\"contentUrl\":\"https:\\\/\\\/sarmiento24h.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/AddText_12-16-10.30.52.jpg\",\"width\":1220,\"height\":324,\"caption\":\"Sarmiento24h\"},\"image\":{\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/facebook.com\\\/s24hnoticias\",\"https:\\\/\\\/x.com\\\/sarmiento24h\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/#\\\/schema\\\/person\\\/d653a59725ad629a7e0429af7b939d4d\",\"name\":\"sarmiento24h@gmail.com\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/sarmiento24h.com\\\/wp-content\\\/litespeed\\\/avatar\\\/d02cbc4e23c747e6659cd45907173c8f.jpg?ver=1786233004\",\"url\":\"https:\\\/\\\/sarmiento24h.com\\\/wp-content\\\/litespeed\\\/avatar\\\/d02cbc4e23c747e6659cd45907173c8f.jpg?ver=1786233004\",\"contentUrl\":\"https:\\\/\\\/sarmiento24h.com\\\/wp-content\\\/litespeed\\\/avatar\\\/d02cbc4e23c747e6659cd45907173c8f.jpg?ver=1786233004\",\"caption\":\"sarmiento24h@gmail.com\"},\"sameAs\":[\"https:\\\/\\\/sarmiento24h.com\"],\"url\":\"https:\\\/\\\/sarmiento24h.com\\\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Superintendencia de Bancos regula cobro de deudas financieras - Sarmiento24h","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sarmiento24h.com\/?p=371540","og_locale":"es_ES","og_type":"article","og_title":"Superintendencia de Bancos regula cobro de deudas financieras - Sarmiento24h","og_description":"Nueva normativa exige trato digno, transparencia y&#46;&#46;&#46;","og_url":"https:\/\/sarmiento24h.com\/?p=371540","og_site_name":"Sarmiento24h","article_publisher":"https:\/\/facebook.com\/s24hnoticias","article_published_time":"2026-08-10T15:57:34+00:00","og_image":[{"url":"https:\/\/diariodigitalrd.b-cdn.net\/2022\/01\/Superintendencia-de-Bancos-1024x576.jpg","type":"","width":"","height":""}],"author":"sarmiento24h@gmail.com","twitter_card":"summary_large_image","twitter_creator":"@sarmiento24h","twitter_site":"@sarmiento24h","twitter_misc":{"Escrito por":"sarmiento24h@gmail.com","Tiempo de lectura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/sarmiento24h.com\/?p=371540#article","isPartOf":{"@id":"https:\/\/sarmiento24h.com\/?p=371540"},"author":{"name":"sarmiento24h@gmail.com","@id":"https:\/\/sarmiento24h.com\/#\/schema\/person\/d653a59725ad629a7e0429af7b939d4d"},"headline":"Superintendencia de Bancos regula cobro de deudas financieras","datePublished":"2026-08-10T15:57:34+00:00","mainEntityOfPage":{"@id":"https:\/\/sarmiento24h.com\/?p=371540"},"wordCount":380,"publisher":{"@id":"https:\/\/sarmiento24h.com\/#organization"},"image":{"@id":"https:\/\/sarmiento24h.com\/?p=371540#primaryimage"},"thumbnailUrl":"https:\/\/sarmiento24h.com\/wp-content\/uploads\/2026\/08\/superintendencia-de-bancos-regula-cobro-de-deudas-financieras.jpg","articleSection":["Actualidad","Economicas"],"inLanguage":"es"},{"@type":"WebPage","@id":"https:\/\/sarmiento24h.com\/?p=371540","url":"https:\/\/sarmiento24h.com\/?p=371540","name":"Superintendencia de Bancos regula cobro de deudas financieras - Sarmiento24h","isPartOf":{"@id":"https:\/\/sarmiento24h.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/sarmiento24h.com\/?p=371540#primaryimage"},"image":{"@id":"https:\/\/sarmiento24h.com\/?p=371540#primaryimage"},"thumbnailUrl":"https:\/\/sarmiento24h.com\/wp-content\/uploads\/2026\/08\/superintendencia-de-bancos-regula-cobro-de-deudas-financieras.jpg","datePublished":"2026-08-10T15:57:34+00:00","breadcrumb":{"@id":"https:\/\/sarmiento24h.com\/?p=371540#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sarmiento24h.com\/?p=371540"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/sarmiento24h.com\/?p=371540#primaryimage","url":"https:\/\/sarmiento24h.com\/wp-content\/uploads\/2026\/08\/superintendencia-de-bancos-regula-cobro-de-deudas-financieras.jpg","contentUrl":"https:\/\/sarmiento24h.com\/wp-content\/uploads\/2026\/08\/superintendencia-de-bancos-regula-cobro-de-deudas-financieras.jpg","width":1024,"height":576},{"@type":"BreadcrumbList","@id":"https:\/\/sarmiento24h.com\/?p=371540#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sarmiento24h.com\/"},{"@type":"ListItem","position":2,"name":"Superintendencia de Bancos regula cobro de deudas financieras"}]},{"@type":"WebSite","@id":"https:\/\/sarmiento24h.com\/#website","url":"https:\/\/sarmiento24h.com\/","name":"Sarmiento24h","description":"","publisher":{"@id":"https:\/\/sarmiento24h.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sarmiento24h.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/sarmiento24h.com\/#organization","name":"Sarmiento24h","url":"https:\/\/sarmiento24h.com\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/sarmiento24h.com\/#\/schema\/logo\/image\/","url":"https:\/\/sarmiento24h.com\/wp-content\/uploads\/2025\/12\/AddText_12-16-10.30.52.jpg","contentUrl":"https:\/\/sarmiento24h.com\/wp-content\/uploads\/2025\/12\/AddText_12-16-10.30.52.jpg","width":1220,"height":324,"caption":"Sarmiento24h"},"image":{"@id":"https:\/\/sarmiento24h.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/facebook.com\/s24hnoticias","https:\/\/x.com\/sarmiento24h"]},{"@type":"Person","@id":"https:\/\/sarmiento24h.com\/#\/schema\/person\/d653a59725ad629a7e0429af7b939d4d","name":"sarmiento24h@gmail.com","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/sarmiento24h.com\/wp-content\/litespeed\/avatar\/d02cbc4e23c747e6659cd45907173c8f.jpg?ver=1786233004","url":"https:\/\/sarmiento24h.com\/wp-content\/litespeed\/avatar\/d02cbc4e23c747e6659cd45907173c8f.jpg?ver=1786233004","contentUrl":"https:\/\/sarmiento24h.com\/wp-content\/litespeed\/avatar\/d02cbc4e23c747e6659cd45907173c8f.jpg?ver=1786233004","caption":"sarmiento24h@gmail.com"},"sameAs":["https:\/\/sarmiento24h.com"],"url":"https:\/\/sarmiento24h.com\/?author=1"}]}},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/sarmiento24h.com\/wp-content\/uploads\/2026\/08\/superintendencia-de-bancos-regula-cobro-de-deudas-financieras.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/sarmiento24h.com\/index.php?rest_route=\/wp\/v2\/posts\/371540","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sarmiento24h.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sarmiento24h.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sarmiento24h.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sarmiento24h.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=371540"}],"version-history":[{"count":0,"href":"https:\/\/sarmiento24h.com\/index.php?rest_route=\/wp\/v2\/posts\/371540\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sarmiento24h.com\/index.php?rest_route=\/wp\/v2\/media\/371541"}],"wp:attachment":[{"href":"https:\/\/sarmiento24h.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=371540"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sarmiento24h.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=371540"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sarmiento24h.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=371540"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}