{"id":418336,"date":"2026-09-07T17:47:10","date_gmt":"2026-09-07T17:47:10","guid":{"rendered":"https:\/\/pinceldigital.do\/?p=76383"},"modified":"2026-09-07T17:47:10","modified_gmt":"2026-09-07T17:47:10","slug":"protecom-emite-mas-de-17-mil-decisiones-procedentes-a-favor-de-usuarios-durante-el-primer-semestre-de-2026","status":"publish","type":"post","link":"https:\/\/sarmiento24h.com\/?p=418336","title":{"rendered":"PROTECOM emite m\u00e1s de 17 mil decisiones procedentes a favor de usuarios durante el primer semestre de 2026"},"content":{"rendered":"<div><img decoding=\"async\" src=\"https:\/\/pinceldigital.do\/wp-content\/uploads\/2026\/09\/75b8a24e-fff7-4b73-b4ac-8ff4ca51dd4b.jpeg\" class=\"ff-og-image-inserted\"><\/div>\n<p class=\"wp-block-paragraph\"><em>Solo entre abril y junio fueron emitidas 9,156 decisiones procedentes a favor de los usuarios<\/em><\/p>\n<p class=\"wp-block-paragraph\">Santo Domingo.\u2013 La Direcci\u00f3n de Protecci\u00f3n al Consumidor de Electricidad (PROTECOM) emiti\u00f3 17,466 decisiones procedentes a favor de usuarios del servicio el\u00e9ctrico durante el primer semestre de 2026, como resultado de los procesos de evaluaci\u00f3n de las reclamaciones sometidas ante esta instancia.<\/p>\n<p class=\"wp-block-paragraph\">Entre enero y marzo fueron emitidas 8,310 decisiones procedentes, mientras que durante el trimestre abril-junio la cifra alcanz\u00f3 las 9,156 decisiones favorables a los usuarios.<\/p>\n<p class=\"wp-block-paragraph\">Estos resultados reflejan la labor que desarrolla PROTECOM en la evaluaci\u00f3n y respuesta a las reclamaciones presentadas por los usuarios, garantizando que cada caso sea conocido y analizado conforme a los procedimientos establecidos.<\/p>\n<p class=\"wp-block-paragraph\">En t\u00e9rminos generales, durante los primeros seis meses del a\u00f1o PROTECOM emiti\u00f3 52,254 decisiones y recibi\u00f3 29,833 nuevas reclamaciones, como parte de su labor permanente de atenci\u00f3n y protecci\u00f3n de los derechos de los usuarios del servicio el\u00e9ctrico.<\/p>\n<p class=\"wp-block-paragraph\">PROTECOM act\u00faa como segunda instancia para los usuarios que, luego de presentar una reclamaci\u00f3n ante su empresa distribuidora, no se encuentran conformes con la decisi\u00f3n recibida. Cada expediente es evaluado de manera individual, atendiendo a las evidencias, la documentaci\u00f3n disponible y las disposiciones establecidas en la normativa aplicable.<\/p>\n<p class=\"wp-block-paragraph\">Cuando las caracter\u00edsticas del caso lo requieren, el proceso puede incluir inspecciones y verificaciones t\u00e9cnicas, como parte de las diligencias necesarias para sustentar la decisi\u00f3n. Debido a que cada reclamaci\u00f3n presenta circunstancias particulares, su evaluaci\u00f3n responde a las caracter\u00edsticas y elementos propios de cada expediente.<\/p>\n<p class=\"wp-block-paragraph\">\u201cDetr\u00e1s de cada reclamaci\u00f3n hay un usuario que espera ser escuchado y recibir una respuesta. Nuestro compromiso es evaluar cada caso con objetividad, rigurosidad y apego a la normativa,&nbsp;garantizando los derechos que corresponden a los usuarios del servicio el\u00e9ctrico\u201d, expres\u00f3 Eduard Batista, director de PROTECOM.<\/p>\n<p class=\"wp-block-paragraph\">PROTECOM contin\u00faa fortaleciendo sus mecanismos de atenci\u00f3n y orientaci\u00f3n para facilitar que los ciudadanos conozcan sus derechos, comprendan el procedimiento de reclamaci\u00f3n y cuenten con una instancia para solicitar la revisi\u00f3n de su caso cuando no est\u00e9n conformes con la decisi\u00f3n adoptada por su empresa distribuidora.<\/p>\n<p class=\"wp-block-paragraph\"><strong>Sobre PROTECOM<\/strong><\/p>\n<p class=\"wp-block-paragraph\">PROTECOM es la instancia de la Superintendencia de Electricidad destinada a la protecci\u00f3n de los derechos de los usuarios del servicio el\u00e9ctrico y conoce, como segunda instancia, las reclamaciones correspondientes conforme al marco regulatorio vigente.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Solo entre abril y junio fueron emitidas&#46;&#46;&#46;<\/p>\n","protected":false},"author":1,"featured_media":418337,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[42],"tags":[],"class_list":["post-418336","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nacionales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - 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